My product is damaged, what are my options?Updated 2 hours ago
All hunters are hard on their gear! If your product has been damaged, or has outright failed, here at MeatEater we always have a corrective course of action for our customers!
First, we ask that you ask yourself one tough question: Was your product damaged as a result of field use, or as the result of a manufacturers defect?
Answer: My product was damaged or failed as a result of a manufacturers defect.
MeatEater is proud to work with premium brands in the outdoor space to offer our customers what we think is the best gear for the pursuit. Warranty replacement for MeatEater-manufactured goods, such as MeatEater logo wear, only covers manufacturer defects. Culinary items and food stuffs do not qualify for warranty replacement.
Please submit a warranty claim by clicking the link to our Warranty Portal Below. Once you've done so, a form will appear where you will be able to enter your relevant shipping and order information, alongside a few pictures to illustrate the defect that your product is exhibiting. Once you've submitted this form, a member of our Customer Support and Gear Expert Team will follow up with you via email informing you whether or not your claim has been approved, and if it has been approved, will provide you with further return and replacement information.
Answer: My product was damaged or failed as a result of field use.
If your MeatEater product was damaged during field use, unfortunately our team of Customer Support and Gear Experts will not be able to outright replace your product for you. All hunting equipment--clothing, calls, optics, etc.--experiences wear and tear over the course of it's lifespan; by offering replacement services for items damaged during field use, eventually we would end up replacing all items purchased through our website!
That said, we do often have repair options we can explore if we are unable to replace your product! If nothing else, we would highly recommend contacting our team of Customer Support and Gear Experts whenever you experience damage to your MeatEater Product. Even if we do not have the parts you may require to repair your gear, we like hearing feedback from our customers around our gear and where we can improve. Feel free to reach out if your MeatEater product is damage by visiting our Contact Us Page linked below!